IMPORTANT UPDATE: Isotopes Park is a cashless facility for all aspects of the operation. This is being done for the health and safety both the fans and employees, and it will also lead to faster transaction times.
FANS “A TO Z GUIDE” TO NEW MEXICO UNITED MATCHES ISOTOPES PARK
This “A-to-Z Guide” contains answers to questions that are frequently asked by fans.
References to “Isotopes Park” are interchangeable with “Rio Grande Credit Union Field at Isotopes Park” and may be shortened due to spacing limitations or brevity. If you have additional questions about the contents of this A-Z Guide or anything else about our operation, you are encouraged to ask one of our staff members. This information is subject to change.
Accessible Seating
Accessible seating is reserved for guests with accessible requirements and their companions. Guests requiring accessible seating may purchase one (1) accessible seat and up to three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space.
Isotopes Park is committed to working with guests on a case-by-case basis to adequately accommodate individual needs. All ticket sales are based on availability. Isotopes Park is fully accessible. Guests may enter Isotopes Park at any of the entry gates. Ramps are provided at all entries, and there are elevators that will take patrons to the Club Level if they choose those seats.
Alcohol Management
No alcoholic beverages may be brought into or removed from Isotopes Park. New Mexico State Law prohibits the sale of alcoholic beverages to persons under the age of 21. In addition, please note the following: Fighting, taunting or making threatening remarks or gestures. Any guest not adhering to the above code or behaving in an unruly manner will be removed from the ballpark. The Albuquerque Isotopes and Isotopes Park management reserve the right to determine what unruly or unacceptable behavior is. If anyone is interfering with your enjoyment of our facility, please contact the nearest Isotopes Park Employee for assistance.
Field Trespassing
Any guest attempting to enter the field of play before, during or after an event without authorization will be removed from the stadium and subject to criminal prosecution and/or fines.
First Aid Station
The First Aid Station is located on the concourse behind Section 102/104. If you need immediate assistance, please notify a staff member or visit the CNM Guest Services Booth.
Forms of Payment
Rio Grande Credit Union Field at Isotopes Park is a cashless facility. Baseball Bucks/Visa/MasterCard/ AMEX/Discover are accepted for ticket purchases at the Isotopes Park Box Office, Isotopes Pro Shop, Fun Zone Ticket Booth, all permanent concession stands and portable concession stands. Digital forms of payment (i.e. Apple Pay and Google Pay) are also
accepted at select locations.
Lost and Found
During games, guests may inquire about lost and found items at the CNM Guest Services Booth. To inquire about lost and found items after a game, guests may call the Albuquerque Isotopes Administrative Office at (505) 924-2255 during business hours from 10:00 am to 5:00 pm Monday through Friday. Items will be held for seven days before being discarded or donated.
Lost Children
If a child becomes lost or separated from their group, they should notify the nearest staff member and security will be informed. A lost child will be taken to the CNM Guest Services Booth. Parents looking for their child should follow the same procedure. The Isotopes encourage guests to instruct their children what to do if they become lost or separated.
McKernan Hall
McKernan Hall is located at the Suite and Club entrance located directly behind home plate on the concourse. McKernan Hall is dedicated to the late Pat McKernan, former Albuquerque Dukes General Manager, who was highly respected in Minor League Baseball and New Mexico. McKernan Hall is a tribute to professional baseball in Albuquerque and includes the Albuquerque Professional Baseball Hall of Fame. Only patrons holding Suite and Club Level tickets may enter
through McKernan Hall during events.
Paging (In-Stadium)
Paging is available for emergency situations only (i.e., lost children, etc.). Guests can visit the CNM Guest Services Booth to request a PA announcement. The Isotopes reserve the right to deny any announcement request.
Parking
The University of New Mexico owns and controls most of the parking lots surrounding Isotopes Park. UNM sets the pricing to park in their lots during all events at Isotopes Park. Payment for parking must be made by credit cards. Cash and Baseball Bucks are not accepted as forms of payment at these lots. Vehicles with four or more people are allowed to park in the Stadium East Lot for free. Vehicles displaying a disabled permit or placard are allowed to park for free at the UNM East Lot. Staff and general public may not park in the three lots on Isotopes Park property (Lots A, B and C). Only credentialed media, disabled, and Suite Holder permit parking is allowed in these lots. There are a limited number of disabled parking spaces available on a first-come, first-served basis in Lots A and C. Overflow disabled parking is available adjacent to the Stadium West Lot directly south of Isotopes Park on a first-come, first-served basis. Availability of parking around the stadium is subject to change.
Pets & Service Animals
Pets, other than service animals, are not permitted inside Isotopes Park. Service Animals, as defined by the Americans with Disabilities Act, are welcome at Isotopes Park, provided they are accompanied by the handler and leashed at all times.
Prohibited Items
No bottles, cans, food, beverages or containers may be brought into Isotopes Park, with the exception of sealed bottled water. For everyone’s safety, the Isotopes do not allow laser pointers, noisemakers, fireworks, weapons, nets or any other item that may be considered dangerous or may interfere with another fan’s enjoyment of the game. Major League Baseball rules prohibit all bags, except medical bags and manufactured diaper bags, from entering the venue (see “Bags” policy, above). Please be aware this is a partial list of prohibited items and any questions should be directed to the Administrative Offices at (505) 924-2255.
Radios
Hand-held radios are welcome at Isotopes Park as long as they do not interfere with other guests’ enjoyment of the game. The Isotopes reserve the right to ask any guest to discontinue use of such devices.
Re-entry
To help ensure everyone’s safety, Isotopes Park has a no re-entry policy. Guests who wish to exit and re-enter the facility for personal emergencies should be directed to the CNM Guest Services Booth. Re-entry accommodation is up to the discretion of the Albuquerque Isotopes and is limited to emergencies only.
Safety
Fans’ safety is our utmost concern. We take pride in Isotopes Park being a safe environment for everyone and we ask all of our guests to abide by the Fans Code of Conduct (see above). For fans’ own well-being, please be aware that bats and balls leaving the field of play can be dangerous and we ask you to stay alert at all times. For the safety of everyone in the facility, we ask that if you see something suspicious or if you observe violations of the Fans Code of Conduct, report the situation to a member of the Isotopes staff or directly to Albuquerque Police Officers who are patrolling the park.
Seating Policy
Guests should sit only in the seats for which they hold valid tickets. Guests may be asked to show their ticket stub if there is confusion over a specific seat.
Smoking Policy
RGCU Field at Isotopes Park is a non-smoking facility.
Stadium Address
Albuquerque Isotopes
Rio Grande Credit Union Field at Isotopes Park
1601 Avenida Cesar Chavez SE
Albuquerque, NM 87106
Stadium Club
Located on the Club Level, the Stadium Club is normally available for Club Seat and Suite Holders. The Stadium Club is also available for rent on non-game days for corporate parties, weddings, etc. Inquiries about rentals may be directed to the Isotopes administration office.
Stadium Tours
Information about stadium tours is available under the “Isotopes Park” tab on the Isotopes website.
Strollers
A ticket is not required for a stroller as long as the stroller is going to be on the Berm, in the Suites, in the Tequila Herradura Deck, in the Pepsi Porch, in the Tecate Terrace or if it is an umbrella stroller which can be folded and stored underneath the chairs. Strollers that cannot be folded and stored underneath seats are not allowed in the seating bowl areas.
Tailgating Policy
The Isotopes do not allow tailgating on stadium property. Tailgating in the surrounding parking lots is governed by the UNM Police Department, who can be reached at (505) 277-2241.
Umbrellas
Guests may bring umbrellas into Isotopes Park as long as they do not interfere with guests’ enjoyment of the game or block other fans’ view.
Water Fountains
There are touchless water fountains available on the stadium concourse.
