Ticketing Account Executive
Department: revenue/operations
Reports To: director, Ticket sales & Operations
FLSA Status: non- exempt
Hire Date: immediately
Position Summary/Objective:
Under the leadership of the Director of Ticket Sales & Operations, the Ticketing Account Executive is responsible for selling all of New Mexico United’s ticket packages including full seasons, partial plans, groups and other packages.
- Responsible for producing the maximum revenue for New Mexico United through the sale of tickets and ticket packages.
- Knowledgeable in all ticket product lines including season plans, partial plans, group sales and premium seating packages.
- Full participation in widespread inbound/outbound call campaigns.
- Minimum of 70 phone calls per day.
- Minimum of 60 minutes of talk time a day.
- Must use the CRM system daily to track all sales, meetings, conversations and updates.
- Responsible for in-stadium and outside face-to-face sales presentations to create sales opportunities.
- Responsible for managing and servicing assigned accounts to up-sell and renew on an annual basis.
- Proficient in researching and creating new sales opportunities to increase revenue.
- May be required to work outside sales events in addition to all home games for promoting sales packages through tabling, promotions, and invitations to games.
- Responsible for follow up phone campaigns involving direct marketing efforts.
- Meet or exceed all established activity and sales goals.
- Active involvement in sales or business organizations including (but not limited to) Chambers of Commerce, Sales and Marketing Executive organizations and other networking associations.
- Bachelor’s degree from an accredited College or University or equivalent industry experience
- 1-2 years of sales experience with a sports team, stadium, arena, or public assembly facility
- Proficiency with Excel and other Microsoft Office applications required
- Knowledge of ticketing and CRM systems
- Excellent written and verbal communication skills
- Ability to perform under pressure and deadlines to meet goals
- Effective time management skills
- Team oriented and self-motivated
- Natural assertive style and positive attitude
- Superior presentation skills
- Strong attention to detail, organization, and project coordination skills
- Ability to work long, irregular hours as dictated by scheduling
- Available to work evenings and weekend events when necessary
- Able to take feedback in a positive manner and welcome sales training sessions from supervisor
INTERESTED?
Email a cover letter and your resume to careers@newmexicoutd.com
Retail Associate
Department: Retail
Reports To: Retail Manager
FLSA Status: Non-Exempt
Hire Date: Immediately
Position Summary/Objective:
New Mexico United seeks to hire an outgoing and reliable Retail Associate to assist customers visiting the Team Shop. The Retail Associate is responsible for all sales activities and job duties from greeting customers, answering questions, and offering merchandise assistance, such as suggesting items and providing product information. The Retail Associate should maintain a professional attitude with sincerity and enthusiasm reflecting the Team Shop’s commitment to our customers.
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash register, processing credit card transactions, and balancing drawers.
- Answering telephone calls with customer service questions and issues.
- Directing customers to merchandise within the Team Shop.
- Superior product knowledge.
- Increasing in Team Shop sales.
- Maintaining an orderly appearance throughout the retail floor.
- Setting up merchandise displays on the retail floor and maintaining the back-stock room.
- Aiding customers in fitting rooms.
- Assisting with inventory stock counts.
- High school diploma/GED required.
- 2+ years of retail sales/customer service experience preferred.
- Must be able to work weekends and holidays.
- A professional appearance.
- Maintain a positive attitude and focus on customer service satisfaction in a fast-paced environment.
- Ability to stand and walk for extended periods of time.
- Ability to lift 25+ lbs.
- The ability to read, write, and perform basic math.
- Strong organizational and problem-solving skills.
INTERESTED?
Email a cover letter and your resume to careers@newmexicoutd.com
