IMPORTANT UPDATE: Isotopes Park is converting to being a cashless facility for all aspects of the operation. This is being done for the health and safety both the fans and employees, and it will also lead to faster transaction times.
FANS “A TO Z GUIDE” TO NEW MEXICO UNITED MATCHES ISOTOPES PARK
Following are answers to questions that are frequently asked by fans. Please read and understand these topics and ask your supervisor if you have any questions.
Accessible Seating
Accessible seating is reserved for guests with accessible requirements and their companions. Guests requiring accessible seating may purchase one (1) accessible seat and up to three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space.
Isotopes Park is committed to working with guests on a case-by- case basis to adequately accommodate individual needs. All ticket sales are based on availability.
Isotopes Park is fully accessible. Guests may enter Isotopes Park at any of the entry gates. Ramps are provided at all entries, and there are elevators that will take patrons to the Club Level if they choose those seats.
Alcohol Management
No alcoholic beverages may be brought into or removed from Isotopes Park. New Mexico State Law prohibits the sale of alcoholic beverages to persons under the age of 21.
Please note the following policies:
Patrons will be required to show proper proof of age when purchasing alcoholic beverages at Isotopes Park.
New Mexico Law prohibits patrons from purchasing and/or possessing more than two alcoholic beverages at a time.
Alcohol will not be served after the 75th minute of the match. The Albuquerque Isotopes and Spectra reserve the right to deny the sale of alcoholic beverages to any guests.
Do not allow anyone to attempt to drive if intoxicated. Assist guests to the CNM Guest Services Booth to arrange a ride.
Baby Changing Tables
Baby changing tables are located in all restrooms at Isotopes Park. There are “Family Restrooms” located on the concourse (both 1st and 3rd base side), Club Level and Press Level.
Bag Policy
Any bags brought into the facility must be clear, and we have eliminated the size restrictions on the size of the clear bags that people can bring in. Additionally, we are trying to encourage people to leave bags at home so as to expedite the entry process.
For guests with medical or childcare needs such as diapers, wipes, formula, bottles or breast pumps, those items must be brought in a medical or diaper bag and those bags are subject to search upon entry into the stadium.
Backpacks are not permitted.
Banners and Signs
Commercial banners and signs are not allowed in Isotopes Park without express written consent from the Albuquerque Isotopes.
Beverages, Food & Containers
No bottles, cans, food, beverages or containers may be brought into Isotopes Park, with the exception of sealed bottled water. Spectra will make every effort to accommodate fans with dietary restrictions.
Birthday/Anniversary Announcements
You can send Birthday/Anniversary board requests to info@newmexicoutd.com. Deadline is always 1 week prior to gameday.
Cameras
Still and hand-held video cameras are permitted at Isotopes Park, but tripods cannot be set up that block the view of other guests. Video reproduction is strictly prohibited without express written consent from the Albuquerque Isotopes and New Mexico United.
Children Tickets
Children two years of age and older require a ticket to enter Isotopes Park. Children under the age of two years are not required to have a ticket unless they will occupy their own seat.
Comments/Suggestions
Fans may register comments and/or suggestions during games at the CNM Guest Services Booth. Fans may also email comments/suggestions to info@newmexicoutd.com
Concessions
Spectra is the exclusive concessionaire at Rio Grande Credit Union Field at Isotopes Park. To inquire or make comments regarding food service, contact Spectra directly at (505) 222-4033.
Donation Requests
To request a donation for a community event, please email info@newmexicoutd.com
El Jimador Fiesta Deck
The el Jimador Fiesta Deck is an exclusive hospitality area located on the Club Level and accommodates groups of 40 to 50. Those interested in booking an event on the Fiesta Deck can contact the New Mexico United Sales Department at 505.209.7529
Elevators
Isotopes Park’s two public elevators are located at the main entrance (McKernan Hall) and inside the gate near the 3rd base stairwell. The elevators provide access for Suite and Club seat holders, disabled guests, Isotopes and NM United front office staff and Press Box personnel. If assistance is needed, fans may also take the 3rd base elevator to access Sections 201, 203 and 205.
Exit Procedure
Guests are asked to exit the stadium through the designated exits located on the concourse. There are two main exits located on the 1st and 3rd base sides. In the event of an emergency, there are two additional emergency exits adjacent to Section 123 on the 3rd base side and Section 122 on the 1st base side. To help ensure everyone’s safety, Isotopes Park has a no re-entry policy. Guests who wish to exit and re-enter the facility for personal emergencies should be directed to the CNM Guest Services Booth. Re-entry accommodations are up to the discretion of the Albuquerque Isotopes and are strictly limited to emergencies only.
Fans Code of Conduct
New Mexico United and the Albuquerque Isotopes are committed to creating a safe, comfortable and enjoyable experience for our guests at Isotopes Park.
Our staff will proactively intervene to support an environment where guests can enjoy the Isotopes Park experience free of unacceptable behavior, including the following:
- Foul/abusive language or obscene gestures.
- Intoxication or other signs of impairment related to alcohol consumption.
- Displays of affection not appropriate in a public, family setting.
- Obscene or indecent clothing.
- Any disruption of the game or event, including throwing of objects or trespassing on the playing field or in restricted areas. Sitting in a location other than the guest’s ticketed seat.
- Fighting, taunting or making threatening remarks or gestures.
Any guest not adhering to the above code or behaving in an unruly manner will be removed from the ballpark. The Albuquerque Isotopes and Isotopes Park management reserve the right to determine what unruly or unacceptable behavior is.
If anyone is interfering with your enjoyment of our facility, please contact the nearest Isotopes Park event staff for assistance.
Field Trespassing
Any guest attempting to enter the field of play before, during or after an event without authorization will be removed from the stadium and subject to criminal prosecution and/or fines.
First Aid Station
The First Aid Station is located on the concourse behind Section 102/104. If you need immediate assistance, please notify a staff member or visit the CNM Guest Services Booth.
First Game
The first match in New Mexico United history was March 9, 2018, against Fresno Football Club
Flagpole Policy
Only flexible, PVC poles are permitted inside Rio Grande Credit Union Field at Isotopes Park. Wood, metal, hard plastic or expandable poles will not be allowed inside the park.
Forms of Payment
Visa, MasterCard, Discover and American Express are accepted for ticket purchases at the Isotopes Park Box Office, NM United Merchandise Stands, and concession stands. Isotopes Park is now a CASHLESS facility.
Gate Times
Stadium gates will typically open 60 minutes before the scheduled kick off time. There are some exceptions and those will be communicated on team social media channels
Giveaways
Promotional items, or “giveaways,” are available on selected game dates to fans that possess a valid ticket on a first-come, first-served basis. One item per guest, age restrictions may apply. Guests must be in attendance at the game to receive a promotional item.
Guest Services
The CNM Guest Services Booth, located behind Section 102 on the concourse, will be open the same time as the gates and will stay open until approximately 30 minutes following the game to assist with lost items, lost guests, emergencies, accommodations or any other questions or concerns that may arise.
Handicapped Seating
See “Accessible Seating.”
Lost and Found
During games, guests may inquire about lost and found items at the Guest Services Booth. To inquire about lost and found items after a game, guests may call the New Mexico United Administrative Office at (505) 209 – 7529 during business hours from 10:00am to 5:00pm Monday through Friday. Items will be held for seven days before being discarded or donated.
Lost Children
If a child becomes lost or separated from their group, they should notify the nearest staff member and security will be informed. A lost child will be taken to the Guest Services Booth. Parents looking for their child should follow the same procedure. We encourage guests to instruct their children what to do if they become lost or separated.
McKernan Hall
McKernan Hall is located at the Suite and Club entrance located directly behind home plate on the concourse. McKernan Hall is dedicated to the late Pat McKernan, former Albuquerque Dukes General Manager, who was highly respected in Minor League Baseball and New Mexico. McKernan Hall is a tribute to professional baseball in Albuquerque and includes the Albuquerque Professional Baseball Hall of Fame. Only patrons holding Suite and Club Level tickets may enter through McKernan Hall during events.
Merchandise
New Mexico United merch tents are open during all home games starting when gates open. The Team Shop is also open Sunday through Friday year-round from 10am to 6pm, and 9am to 6pm on Saturday. Fans can always shop online 24/7 at shop.newmexicoutd.com
Message Board
The video board can be used to display select birthday and anniversary announcements during pregame and halftime. There may be a nominal fee for announcements along with wedding proposals and other special requests. All requests must occur 5 days in advance of the day of the game and can be submitted via email to info@newmexicoutd.com
Paging (In-Stadium)
Paging is available for emergency situations only (i.e. lost children, phone emergencies, etc.). Guests can visit the CNM Guest Services Booth to request a PA announcement. New Mexico United reserves the right to refuse any request.
Parking
The University of New Mexico owns and controls most of the parking lots surrounding Isotopes Park. Fans are charged $12.00 to park in the surrounding UNM lots and only card payments are accepted. No cash payments will be accepted.
Staff and general public may not park in the three lots on Isotopes Park property (Lots A, B and C). Only credentialed media, disabled and permit parking is allowed in these lots.
Season Ticket Holders who have purchased a discounted permit may park in the Stadium West Lot directly south of Isotopes Park. The permit must be displayed in their vehicles to gain access to the lots.
There are a limited number of disabled parking spaces available on a first-come, first-served basis in lots A, B and C. Overflow disabled parking is available adjacent to the Stadium West Lot directly south of Isotopes Park on a first-come, first-served basis. Availability of parking lots surrounding the stadium is subject to change.
Pets & Service Animals
Pets, other than service animals, are not permitted inside Isotopes Park. Service Animals, as defined by the Americans with Disabilities Act, are welcome at Isotopes Park, provided they are accompanied by the handler and leashed at all times.
Picnic Pavilion
The Smith’s Picnic Pavilion has two seating options (pre-game and in-game picnics) and can accommodate groups up to 500 guests. Interested parties can contact the New Mexico United Sales Department at (505) 209-7529.
Phone Number
The main number to the Isotopes Park Administrative Office is (505) 924-2255.
Prohibited Items
No bottles, cans, food, beverages or containers may be brought into Isotopes Park, with the exception of sealed bottled water. For everyone’s safety, New Mexico United does not allow laser pointers, fireworks, weapons, nets or any other item that may be considered dangerous or may interfere with another fan’s enjoyment of the game. Please be aware this is a partial list of prohibited items and any questions should be directed to the Administrative Offices at (505) 209-7529.
Promotional Items
See “Giveaways.”
Radio Broadcasts
New Mexico United games are available on ESPN Radio 101.7 The Team
Rain Check Policy
Unlike baseball games, soccer games will proceed if it is simply raining. If there is lightning, the game will be delayed. If for some reason a game cannot be played, the game will be rescheduled and your ticket can be used for that. Please note, that due to scheduling constraints, a rescheduled game make take place at an alternative venue.
Re-entry Policy
To help ensure everyone’s safety, Isotopes Park has a no re- entry policy. Guests who wish to exit and re-enter the facility for personal emergencies should be directed to the CNM Guest Services Booth. Re-entry accommodations are up to the discretion of the Isotopes Park staff and are limited to emergencies only.
Resale & Distribution of Tickets
Resale of tickets is allowed within the laws of New Mexico and Federal guidelines.
Safety
Fans’ safety is our utmost concern. We take pride in Isotopes Park being a safe environment for everyone and we ask all of our guests to abide by the Fans Code of Conduct (see above). For your own well-being, please be aware that soccer balls leaving the field of play can be dangerous and we ask you to stay alert at all times. For the safety of everyone in the facility, we ask that if you see something suspicious or if you observe violations of the Fans Code of Conduct, report the situation to a member of the New Mexico United staff, Isotopes staff or directly to Albuquerque Police Officers who are patrolling the park.
Schedules
The full schedule is available online and can be synced to your personal calendars. See newmexicoutd.com/schedule2022
Seating Policy
Guests should sit only in the seats for which they hold valid tickets. Guests may be asked to show their ticket stub if there is confusion over a specific seat.
Smoke Bombs
Smoke bombs are a fun part of soccer, but should only be handled and ignited by an authorized representative in the Supporter’s Sections (116 & 118). If a nonauthorized individual ignites a smoke bomb in a nonauthorized area (i.e., any section other than 116 and 118) he or she will be removed.
Soccer Balls in Stands
Soccer balls leaving the field of play can be dangerous and we ask that you stay alert at all times. Unlike baseball, guests are not permitted to keep any soccer balls that are sent into the stands.
Stadium Address
Rio Grande Credit Union Field at Isotopes Park
1601 Avenida Cesar Chavez SE Albuquerque, NM 87106
Stadium Club
Located on the Club Level, the Miller Lite Stadium Club is available for Club seat and Suite holders. The Miller Lite Stadium Club is also available for rent on non-game days for corporate parties, weddings, etc. Interested parties can contact the Isotopes Administrative Offices at (505) 924-2255 or the NM United Administrative Offices at (505) 209-7529
Strollers
A ticket is not required for a stroller as long as the stroller is going to be on the Tecate Alta Terrace Berm, Suites, El Jimador Fiesta Deck or if it is an umbrella stroller which can be folded and stored underneath the chairs. Strollers that cannot be folded and stored underneath seats are not allowed in the seating bowl areas.
Suites
Isotopes Park has 30 Suites that offer some of the best sightlines and views of the playing field and surrounding area. Suites are leased out to various companies and individuals that have the opportunity to decorate their respective Suite how they please. Fans inquiring about renting a suite can call (505) 209-7529.
Tailgating Policy
The Albuquerque Isotopes do not allow tailgating on Isotopes Park property. Tailgating in the surrounding parking lots is governed by the UNM Police Department, who can be reached at (505) 277-2241.
Tecate Alta Terrace (Party Suite)
The Tecate Alta Terrace Party Suite is located on the 4th Floor and is an exclusive, indoor/outdoor area for exclusive parties and corporate events. For additional information, contact the New Mexico United Sales Department at (505) 924-2255.
Ticket Options
Guests may inquire about season tickets, mini-plans, and flex plans by visiting the Guest Services Booth or by calling the New Mexico United Sales Department at (505) 209-7529.
Ticket Prices
Please visit newmexicoutd.com/tickets
Berm Seating will be available in advance of the game, but only if all other seating levels have been sold to capacity.
Umbrellas
Guests may bring umbrellas into Isotopes Park as long as they do not interfere with other guests’ enjoyment of the game or block other fans’ view of the action on the field. For the comfort and consideration of all guests, it is requested that those using umbrellas be considerate of those around them.
Video Streaming
Live video streaming of New Mexico United home games and select road games is available at ESPN Plus for a monthly subscription fee
Water Fountains
Isotopes Park is equipped with water fountains throughout the concourse and on the Club Level.
Website
The New Mexico United official website is newmexicoutd.com
