Human Resources Generalist
Department: Human Resources
Reports To: Club President
FLSA Status: Exempt
Hire Date: Immediately
Position Summary/Objective:
The Human Resource Generalist will run the daily functions of the Human Resource (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
Key Responsibilities:
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
- Conducts or acquires background checks and employee eligibility verifications.
- Implements new hire orientation and employee recognition programs.
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
- Attends and participates in employee disciplinary meetings, terminations, and investigations.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Performs other duties as assigned.
Desired Qualifications:
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict resolution skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- Proficient with Microsoft Office Suite or related software
- Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems
- Bachelor’s degree in Human Resources, Business Administration, or related field required
- At least two (2) years of human resource management experience is preferred
- SHRM-CP is a plus
Retail Store Associate (Part-Time)
Department: Merchandise
Reports To: Retail Store Manager
FLSA Status: Non-exempt
Hire Date: Immediately
Position Summary/Objective:
In this role, you will engage and connect with our fans/customers by providing excellent customer service. You will be an expert in our products and general information about the team. You will use this expertise to educate, inform, create excitement, inspire and outfit our fans/customers. You will offer information to the customer on current merchandise assortment, ticketing for games, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring New Mexico United to life for our fans/customers while building team and store loyalty and delivering with productivity.
Key Responsibilities:
- Greeting customers, responding to questions, improving engagement with
Merchandise, promoting the team and providing outstanding customer service. - Operating cash register, processing credit card transactions, and balancing
drawers. - Answering telephone calls with customer service questions and issues.
- Directing customers to merchandise within the Team Shop.
- Superior product knowledge and knowledge of the team.
- Increasing Team Shop sales.
- Maintaining an orderly appearance throughout the retail floor.
- Setting up merchandise displays on the retail floor and maintaining the
back-stock room. - Aiding customers throughout the store,
- Assisting with inventory stock counts.
- Organizing merchandise in the warehouse space.
- Box/prepare merchandise for shipping.
- Ship customer orders in a timely manner.
- Receive multiple shipments at the warehouse daily
- Work flexible hours to accommodate events, games and retail store needs
- Knowledge of the inventory system
- Ability to process returns
- Other duties as assigned
Desired Qualifications
- Basic understanding and ability to learn simple to use software systems
- Excellent written and verbal communication skills
- Effective time management skills
- Team oriented and self-motivated
- Natural assertive style and positive attitude
- Superior interpersonal skills
- Strong attention to detail, organization, and project coordination skills
- Available to work evenings and weekend events when necessary
- Able to take feedback in a positive manner and welcome sales training sessions from supervisor